🗑 Account & Data Deletion

Delete Your Account
or Personal Data

Your privacy is important. You can request full account deletion or removal of specific data at any time.

⏱ Processed within 30 days ✉️ Confirmation via email 🔒 Secure & irreversible
ℹ️

Who can submit this request? Any registered M2 BOX user can request deletion of their account or data. You will receive a confirmation email with a unique reference number. Deletion is permanent and cannot be reversed. If you need assistance, email us at support@m2.ist.

How it works

Simple 3-step process — takes less than 2 minutes.

1

Submit Request

Fill the form below with your registered email and choose deletion type.

2

Email Verification

We send a verification email to confirm your identity and ownership.

3

Data Deleted

We process and permanently delete your data within 30 days of verification.

Choose deletion type

Select what you want us to remove from our systems.

Delete specific data only

Remove your message history, activity logs, or other specific data — your account remains active.

Account kept · Data removed

Delete full account & all data

Permanently delete your M2 BOX account along with all messages, files, and personal information.

Account deleted · All data removed

Submit your request

All fields marked with * are required.

Must match the email used to register your M2 BOX account.

By submitting, you agree to our Privacy Policy. A confirmation email will be sent to the address provided.

✓

Request Submitted Successfully

We've received your deletion request and sent a confirmation email. Your data will be processed within 30 days.

Ref: M2BOX-XXXXXX

Didn't receive the email? Check your spam folder or contact us at support@m2.ist

What data gets deleted?

Overview of data removed upon full account deletion.

Data Category Examples Account Deletion Data-Only Deletion
Account Info Name, email, password hash Deleted Retained
Messages Chat history, attachments Deleted Deleted
Activity Logs Login times, device info Deleted Deleted
Push Token FCM device token Deleted Deleted
Crash / Diagnostic Crash reports, diagnostics Deleted Retained 90 days
Billing Records Invoices (legal hold) Retained 7 years* Retained 7 years*

* Billing records may be retained as required by applicable tax and financial regulations.